General Data Protection Regulation

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At our company “A. Vafeiadou – A. Stylianou OE” with the distinctive title “Explosivo Travel” henceforth “Explosivo Travel”, we place the priority of the protection of your personal data as part of our philosophy. We know that the confidentiality of your Personal Information is important to you and we strive to be as transparent as possible in the way we serve you. Our company “Explosivo Travel” is fully compliant with the General Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data (GDPR). This Privacy and Privacy Policy aims to help you understand how we collect, use, share and protect your personal information. The collection, use and disclosure of your personal information by us is based on the provision of our services to you, our compliance with applicable law and sometimes with your consent or in our legitimate interest. By applying appropriate technical data security measures and adopting internal management procedures as well as physical protection measures, we enhance the security of your personal data. We are constantly evolving our systems and processes to provide the expected environment of transparency, confidentiality and security at all times.

Privacy Policy

“Personal data” is any information that is collected, recorded or stored in a form that may allow the direct (eg surname) or indirect (eg telephone number) identification with a natural person. We recommend that you read this text, which describes our privacy policy, before submitting this information to us. The “Customer Privacy Policy” is part of the terms and conditions that govern our services. By accepting these terms and conditions, you expressly accept these terms.

Field of application

At Explosivo Travel, we know the importance of protecting our customers’ privacy and strive to be clear about how we collect, use, share, transfer and store your personal information. This Privacy Policy is a summary of our practices in relation to these data. This Privacy Policy applies to, but is not limited to, any Services or functions provided by us and referred to in our Privacy Policy, our business website www.explosivo.gr, for any promotions (collectively referred to as our “Services”). This Privacy Policy applies to your use of our Services with or without the use of electronic means. It is important that you read our Privacy Policy carefully because each time you use our Services you agree to the practices we describe in our Privacy Policy. If you do not agree with the practices described in our Privacy Policy, you should not use our Services.

For What Purposes Do We Collect Data?

We collect and use personal information to manage your relationship with our business and to be able to offer you our Services. Some personal data is collected to provide you with personalized and improved services. We collect personal information for the purpose of:

  • Providing tourist services
    • in particular:
      • Creation and storage of legal / tax documents in accordance with applicable legislation
      • Book, purchase and issue all means of transport for you.
      • Booking hotels, buying accommodation and managing your access to and accommodation in them.
      • Issue of tickets – tickets to museums, exhibitions, spectacles, sights etc
      • We manage customer data lists for operational / organizational reasons such as naming lists of participants in group tours / sports events.
    • Facilitating the issue of a visa
    • The conclusion of a Travel Insurance Contract for personal accident and health travelers, in accordance with the terms of each contract. Also, in the event of an insurance event (accident or illness) you will need to give your consent to the insurance company to transfer all the necessary documents in order to be compensated. For minor travelers under 15 years of age, parental consent must be obtained.
    • The provision of services related to the organization and management of conferences, workshops, exhibitions, business trips, meetings, sporting events, other events, etc.
    • The chartering of means of transport & VIP transfers, in accordance with the terms of these service providers.
    • Booking, purchasing and issuing tickets for all modes of transport, hotel booking, purchasing accommodation and managing and accessing and staying with them for staff groups.
    • Providing travel services (including all or some of the above) for Medical or wider thematic tourism (sports, religious, educational or otherwise)
    • Providing Check In services
    • Providing transport services for unaccompanied minors.
  • Improving our services
    • In order to tailor our products and Services to better meet your requirements
    • We process your personal data in marketing programs for marketing and promotional activities, but also to better understand your requirements and desires.
    • We inform you about special offers and new Services
    • We provide you with customized content and suggestions based on your past activity on our Services.
  • Manage our relationships with you before, during and after our cooperation
    • Loyalty program management.
    • Customer database management.
    • We may evaluate and analyze our market, our customers, our products and our Services.
    • We may generate statistics and reports.
    • We know and manage the preferences of new and recurring customers.
    • We may send you newsletters, promote products and offers, or contact you by phone.
    • We manage deletion requests from update lists.
    • We create and manage questionnaires and their statistics.
  • Improving our Services
    • We conduct market surveys and questionnaire analysis and customer reviews.
    • We handle customer claims and complaints.
    • We offer you the benefits of loyalty programs
  • Compliance with Greek and European Law
  • Market Research and Promotion
    • We may conduct market research, customer satisfaction and quality assurance as well as direct marketing and sales promotion activities.
    • We may run targeted online advertising campaigns through third-party websites.

What Personal Data We Collect

Possible ways of collecting information include collecting information from you directly, collecting information during your visits to our sites, viewing our online content or using other services, and collecting information about you from other sources.

Information provided directly to us

The information we are required to ask you and / or your family members is as follows:

  • Contact Details (eg last name, first name, fathers name, passport number, police ID, telephone, home address, email)
  • Personal Information (eg date of birth, nationality, place of birth)
  • Information about your children (eg name, date of birth, passport number).
  • Billing information (eg credit card number, VAT)
  • Loyalty Program Membership Number (the membership number for our business loyalty program or third-party program such as an airline)
  • Preferences and Interests (eg Non-Smoking Room, Preferred Floor, Bed Type, Sports, Cultural Interest)
  • Eating preferences and habits.
  • Medical data related to your health such as indicative allergies, medical reports and certifications, medical test results, pathological data, etc.
  • Questions and comments made during or after our service.

The Personal Information we collect about persons under the age of 16 is limited to Name, Surname, Nationality and Date of Birth and may only be provided by an adult guardian. We are grateful for all your actions to ensure that your children do not send us personal information without your consent (especially via the internet). If, however, such information is sent to us, you can contact info@explosivo.gr to schedule deletion of this information.

In addition, Personal Data, such as a copy of your passport, your recreational activities, your hobbies, any health problems you may have, your eating habits, or whether you are a smoker or not, can be classified as sensitive. We only process such information if you have provided it exclusively for yourself or for the persons you are caring for (or parental responsibility), if we are required by applicable law, or if you have explicitly given us your consent (e.g. to provide you with the appropriate Service, or to offer you a service package tailored to your needs).

Information is collected directly from you when you contact us by phone or email or when you provide us with information in any other way, when you choose to participate in our offers and programs, and when you create an account on our company website. Below are some examples of information we can collect directly from you:

  • Full name
  • Email address
  • Phone number

Some of our Services enable you to provide information directly to us. For example:

  • Some of our Services enable users to create accounts or profiles. In combination with these Services, we may ask you to provide some information about your person in order to set up your account or profile. For example, you may submit some information about yourself, such as your name and email address, when subscribing to our business newsletter, or filling out an online form if you are interested in sending forms to your site.

Information from third parties

We may collect information from other sources, including commercially available sources or from public sources (sources open to the public such as, for example, a telephone directory, online, public directories of members of professional associations, clubs, professional departments), according to what is permitted by law. Examples of information we may collect from other sources are your full name and email address. We may combine all the information we have collected about you and from you to improve our communication and develop high quality products and services. We may also receive information about you from third-party social services when you choose to connect to these services. You may choose not to provide us with certain types of information, but doing so may affect your ability to use certain Services.

When Do We Collect Personal Data?

We collect personal data in various cases such as:

  1. Provision of Tourist Services (as described for the purposes set out above)
    • Pricing and payment of services provided.
    • Various requests, complaints / complaints and / or disputes
  2. Participation in marketing programs or events:
    • Subscribe to loyalty programs.
    • Participate in online and offline surveys (for example in Customer Satisfaction Survey).
    • Participation in competitions and games.
    • Subscribe to newsletters to receive offers and other promotions via email
  3. Transmission of information by third parties:
    • Collaborating Tour Operators, Collaborating Tourist Agencies, GDS Booking Systems, Online Booking Systems – (such as booking.com, expedia.com etc.) and other booking systems
  4. Actions via electronic devices.
    • Link to our websites.
    • Connect to our business WiFi network.
    • Fill out online forms (eg application form, booking form, satisfaction inquiry forms etc.).

Third-Party Terms of Access to Your Personal Data

The addressees or third parties to whom we may disclose personal data are primarily:

  • To your travel sponsor. Our services are provided to you in accordance with the terms of your employer’s or travel sponsor’s service agreements. We share your data with them in order to enable them to manage their business travel needs, be able to perform their duty of care towards their employees, and ensure compliance with their policies. At the request of your employer or travel sponsor, we may also share data with their partners.
  • To travel providers and other travel service providers. We share information with travel providers (for example airlines and hotels) and providers of travel services (for example, ticketing systems), and their partners, as required to book travel and provide travel services to you or your travel sponsor. We do not sell information to third parties in a way that allows them to promote their own products or services directly to you.
  • Your personal data may be shared with affiliates of our business.
  • Business partners. We may also share your personal information with trusted business partners. These agencies may use your information to provide you with the services you requested, to make predictions about your interests, and perhaps to provide you with promotional material, ads, and other material.
  • Service Providers and / or any third party who may manage the processing on our behalf. We may also share your personal information with companies that provide services for us or on our behalf, such as IT subcontractors, companies that send us bulk emails, banks, credit card issuers, law firms, mail services companies, print services companies, etc.
  • We may also share personal data with third parties if requested by you or with your consent.

There may be situations where we will share your information with other third parties:

  • To the extent required or permitted by law. We may disclose information to regulatory authorities, courts, and government agencies where we deem this to be permissible or enforceable by law or regulatory or legal process or in defense of our interests, rights or property or others.
  • to confirm or enforce our compliance with the policies governing our Services, and
  • to protect the rights, property or safety of our business or any affiliate, business partner or customer.

Protection of Personal Data during International Transport

If you choose to travel abroad, your personal data will be transmitted to third parties, inside or outside the EU, to countries that offer different levels of personal data protection, depending on your destination, in order to provide you with services you have chosen, otherwise for the performance of our contract and with your consent. Please note that data protection and other laws in the countries you travel to, and therefore your personal data may be transferred, may not be as protective as in your country. The transfer will be in accordance with the legislation on the processing of personal data in order to ensure adequate protection of your personal data. Our company takes appropriate measures to ensure the safe transfer of your personal data to an external recipient located in a country that offers a different level of protection than that required by the General Data Protection Regulation (GDPR). In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties if you give your consent or request explicitly in writting. In order to provide you with the best possible service, we provide access to your personal data or to certain specific categories of your personal data, to our proportionate and authorized personnel, whether located at our location or at a branch. This includes:

  • Administration
  • Accounting department
  • Sales department

What we do to keep your personal information secure

We have taken reasonable organizational and technical means to protect your personal information we collect in connection with the Services and in particular any sensitive personal information that may be collected. Our IT Partners follow international standards and practices to ensure the security of our facilities and data encryption. However, even though we take reasonable steps to protect your personal data, no web site, no internet transmission, no computer system and no wireless connection are completely safe.

Data Storage

We take reasonable steps to ensure that your personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required under contract or applicable law.

Cookies, Beacons and Similar Technologies

As you navigate a site, some information may be passively collected (ie, collected without you actively providing it) using various technologies and media, such as Internet protocol addresses, cookies, Internet tags, and navigation data collection. We, and certain third parties that provide content, advertising, or other features to our Services, may use such technologies in certain parts of our Services. For more information you can refer to our Cookie Policy and check our Cookie Settings Table for detailed information on cookies and other tracking technologies used on our website www.explosivo.gr. In this policy, you will also find information on how to disable cookies and tracking technologies if you do not agree to their use. If you do not disable any cookies or other tracking technologies, we will consent to your use of them.

Access, Correction of Your Personal Data & Right to Deletion of Personal Data

Under certain types of processing laws, you may be entitled to request details of the personal information we collect and to correct inaccuracies in it. In principle, correction of inaccurate information is provided free of charge. However, if permitted by law, we may charge a small fee for providing this option. We may refuse to process requests that are repeated unreasonably, require a disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or involve access that is not otherwise required by domestic law. If you wish to review, correct, update or delete the personal data you have provided through the site, please contact the personal data officer through a written request at the address below. We will try to comply with your request as soon as possible.

Update

This policy may be amended in accordance with applicable law or to achieve best practices. We will announce any changes to our privacy policy to ensure that you are aware of any changes. By accessing or using our Services after we have posted such an update to this Privacy Policy, you agree to the new practices contained in the update. The most recent version of our Privacy Policy will always be on our business website www.explosivo.gr.

A hard copy of this Policy can be found at our business secretariat or may be sent to us at info@explosivo.gr or 2310488600.

Questions and Contact

For any questions about this policy or our data protection and security policy in general, please contact our personal data manager at:

Explosivo Travel

    • Section: Personal Data Management
    • Address: Tsimiski 115, 54621, Thessaloniki
    • Phone: 2310488600
    • Email: info@explosivo.gr